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Adopting IT Service Management to deliver customer value

 By Industry Contributor 28 March 2024

By Muggie van Staden, Managing Director of Obsidian Systems, a Platinum Atlassian Partner FULL STORY >

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Obsidian delivers cloud data backup peace of mind with HYCU

 By Press Release 19 March 2024

With Atlassian Cloud customers only able to export their data once every 48 hours, there is a significant gap to effectively protect and recover their mission-critical data. FULL STORY >

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The importance of people change management when implementing an ITSM project

 By Press Release 15 November 2016

By Edward Carbutt, Executive Director at Marval Africa FULL STORY >

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Avoiding common failure points of Service Management projects

By Staff Writer 8 April 2014

Many organisations embark on Service Management improvement programs, particularly with regard to IT Service Management (ITSM), only for the projects to fail to deliver the anticipated benefits. FULL STORY >

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Avoiding common failure points of Service Management

 By Staff Writer 24 March 2014

Opinion Piece: Avoiding common failure points of Service Management projects and ensuring success with three key aspects. FULL STORY >

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